Integrity Matrix: How to Leverage your Potential in the Business World

Corporate culture is the attitude or mindset of the organization that manifests itself in the work environment.  Particular corporate cultures are shaped by what is taught, observed, valued, and feared.  Workforce culture also defines the organization’s potential for success. Tools and methods for success can be nurtured or nullified within workforce culture.

Having integrity in your business is not about being morally right or wrong.  Integrity is about having the courage to be true to your own word no matter what; which leads to maximum performance necessary for success.
When it comes to corporate culture, integrity plays a foundational as well as productive role.   Having integrity in your business is not about being morally right or wrong.  Integrity is about having the courage to be true to your own word no matter what; which leads to maximum performance necessary for success.  Organizations must recognize that integrity impacts its ability to operate and affects everyone’s potential for high performance. Integrity can only flourish within a culture that supports it!   If people are focused on giving and keeping their word (e.g.: “I will have that report by Friday”, “You will all receive a bonus at the end of the 3rd quarter”), then the company and will operate proficiently.

A consistent pattern I have observed is the lack of understanding of what integrity is and secondly, what is taking place when one isn’t in alignment with one’s word.  First, there is a lack of understanding (or caring) about the impact not keeping one’s word has on others.

Example: “Let’s meet for lunch and explore creative ways to expand together next year.”  Last minute the one creating the meeting is canceling due to mismanagement of their time or some unforeseen event.  The call comes with an apology (due to the unforeseen events; no fault of the one canceling) and a request to reschedule.

Often, there is little consideration for the one waiting; “if you were caught in this type of unforeseen event, you would have been late too.”   The first thing that usually happens is we think that if our excuse is really big, the one waiting will “of course” understand; case closed.

As an individual or a system, it is essential to understand that when breaking ones word, the issue is not the excuse or the size of the excuse, it is the understanding that the other perceives a non-caring and THAT is what needs to be corrected.
What is happening when ones’ word is broken is regardless of the circumstances the one canceled upon feels “I must not be that important to you.”   As an individual or a system, it is essential to understand that when breaking ones word, the issue is not the excuse or the size of the excuse, it is the understanding that the other perceives a non-caring and THAT is what needs to be corrected.

Example: “I completely and thoroughly apologize for any disruption or discouragement I have created as a result of my out of integrity on time.  I will do whatever it takes to restore trust that I care about you and would never intend to be the cause of disappointment. I would like to make it up to you?”   Usually then, the person feels heard and understood and all is forgiven trust is restored.

Integrity is the actionable pathway to being trusted by others” – Michael Jensen, Harvard

In a corporate setting, this level of integrity will create and foster long term client loyalty which creates long term revenue sustainability.  The most significant reason to restore and operate from integrity is it becomes a direct pathway to self esteem and self respect.  The result is an emerging potential which benefits, company, clients and oneself in ways quite surprising and deeply beneficial.

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